Norhen Limited teams create original and memorable experiences so that players
can have fun, interact with others and take pleasure through our games,
applications, websites and online services (collectively hereinafter referred to
as our “Services”).We collect your personal data so that you can benefit from
our Services and we make it our duty to adhere to the rules of the game!This
privacy policy is designed to help you understand how your data is used, inform
you of your rights and how to exercise your rights.
Now the website is owned and operated by Norhen Limited (Suite 1672 44a
Frances Street Newtownards BT23 7DN County Down Northern Ireland)
GOVERNING LAW- These Terms of Service and any separate agreements
whereby we provide you Services shall be governed by and construed in accordance
with the USA/CA/UK/AU laws.
“Personal Data” (or “Data”), is all information that identifies you:either
directly, for example, your last name, first name, email address or telephone
number;or indirectly, for example your account ID, IP address, cookie identifier
or game data.
For more information about the Data that Norhen Limited collects, go to
Section 3 “When does Norhen Limited collect your Data and for what purpose?”.
The age at which minors can create a Norhen Limited account or have access to some of our Services depends on the personal data protection laws of each country. For more information, please see the article on the access and terms specific to minors in our Terms of Use of the Norhen Limited Services.
We collect your data in the following circumstances:
a) Account Creation: When you create a Norhen Limited
account, we collect your username, password, email address, date of birth, and
country. Some data, such as your username, may be publicly visible to allow
others to find you. You can manage newsletter subscriptions at any time via your
account settings. Even if you unsubscribe, you will still receive essential
account-related emails (e.g., password recovery).
b) Social Login: If you sign in using a social login or
third-party credentials, we may collect the data you have agreed to share from
these platforms.
c) Purchases: When you make a purchase, we collect data
such as your name, address, email, country, payment information, and purchase
history. This data is shared with our partners responsible for processing
payments and delivering your purchases.
d) Use of Games and Services: We collect gameplay data
(e.g., levels, rewards, statistics, bug reports), login and browsing data (e.g.,
visited pages, device identifier, IP address), and information on your device's
operating system and browser. We may use cookies and other technologies to
gather this data, and our partners may set their own cookies, subject to their
privacy policies. You can manage or refuse cookies via your browser or our
Cookies page.
e) Console Games: When you play our games on a console,
we collect data such as your age, country, username, and email address.
Additionally, we receive data from console manufacturers, including console
identifiers and gameplay information.
f) Player Interactions: We collect your username, IP
address, date, and time when you interact with other players (e.g., through
forums or chat rooms). The content of your messages is stored to ensure a secure
environment.
g) Personalized Ads and Content: We collect data such
as your age, gender, advertisement interactions, and device information to
deliver personalized advertisements and content. This data may be combined with
information from our partners and market research. You can manage or withdraw
consent for personalized ads in your account settings.
h) Contests and Surveys: When you participate in a
contest or survey, we collect your name, date of birth, and contact details to
administer the event, send promotional offers, or conduct internal statistical
analysis.
i) Customer Support: If you contact us through the
Customer Support portal or social media, we collect data such as your name,
username, email, date of birth, and console/game identifiers. This data is used
to respond to your inquiries appropriately.
j) Non-Compliance with Rules: If you violate our Terms
of Use or codes of conduct (e.g., inappropriate behavior, cheating), we may
collect data such as your account ID, IP address, device identifier, and chat
history. This data is retained for the necessary period to apply sanctions.
Unless otherwise required by law, Norhen Limited will retain your Personal Data
only for as long as necessary to fulfill the purposes for which it was
collected.
For instance, we will retain the data associated with your Account until the
Account is closed.
In certain cases, your data may be kept for a longer period, such as when it is
necessary for us to enforce a sanction.
Norhen Limited is dedicated to protecting the security of your Personal Data.
We employ a variety of technical and organizational measures to prevent
unauthorized access, alteration, or disclosure of your data.
Your Personal Data is stored securely on encrypted servers to maintain its
confidentiality.
We will retain your Personal Data for a period of 3 to 5 years, depending on the
nature of the data and our legitimate business needs.
After this period, your data will be securely deleted or anonymized, unless a
longer retention period is required by law or for legitimate business purposes.
In transferring your data, we apply secure transmission protocols (e.g.,
SSL/TLS) to protect it and ensure compliance with relevant data protection laws.
We may share your Data with:
· The technical service providers involved in the
supply of the Services (for example, product delivery, promotion of the
Services, to act against inappropriate conduct, cheating and toxic behavior). As
subcontractors, these service providers are under the same obligations as Norhen
Limited to comply with applicable personal data protection laws.
· The partners who use your Data to provide you with
personalized advertisements or Personalized Content.
· To consult a list of Norhen Limited's partners,
please see the Cookies page.
· To opt out of the sharing of your Data, please
Section 6 “What are your rights and how do you exercise your rights”, then to
the paragraph “Give and withdraw your consent”.
· Other companies, only in the event of transfer of
Norhen Limited's activities.
· Administrative or judicial authorities, to verify the
proper use of the Data by Norhen Limited or for the purposes of an
investigation, in compliance with applicable law. Norhen Limited always verifies
the legitimacy of the request.
· In such cases, your Data may be transferred to
countries located outside of the European Union who provide an equivalent level
of protection. In the event of transfer to other countries, the protection of
your Data is especially ensured by the signature of standard contractual clauses
approved by the European Commission.
You have several rights regarding your data with Norhen Limited:
· Access & Data Portability: You can request, view, and
transfer a copy of your account data via the "Privacy and Communication" section
in Account management. Note that data related to sanctions will not be
accessible to preserve enforcement.
· Correction (Right to Rectification): You can update
or correct inaccurate data in the "Account Information" section of Account
management.
· Withdraw Consent (Right to Object): Manage or
withdraw consent for newsletters, ads, or data sharing via the "Privacy and
Communication" section, the Cookies page, mobile privacy settings, or device
settings.
· Delete Your Account (Right to Erasure): Request
account deletion in the "Account Information" section. Sanction-related data
will be retained for enforcement purposes.
· Limit Data Use (Right to Restrict Processing): You
can request restricted use of your data during processing by contacting Customer
Support.
For more details or if you don't have an account, contact Customer
Support at [email protected]. If you're dissatisfied, you can file a
complaint with your country's regulatory authority.
We can use your Data in one of the following circumstances:
· The existence of a contract between you and Norhen
Limited to provide you with Services. You enter into this contract with Norhen
Limited by accepting the Terms of Use.
· Norhen Limited's legitimate interest (or reasonable
expectations of users), to offer you the best possible user experience, such as
to ensure the security of the Services, moderate the community, respond to your
requests and questions, or to send you newsletters.
· Your consent to offer you advertisements, products,
services or personalized content depending on your user profile.
Norhen Limited is entitled to change this policy at any time. We will
inform you of the material updates and recommend that you consult this policy
regularly or contact us if you have any questions. Using our Services following
such a change means that you accept any changes.
Attention: Norhen Limited
Address: Suite 1672 44a Frances Street Newtownards BT23 7DN County Down
Northern Ireland
Email: [email protected]
We are committed to providing a high-quality and delightful gaming experience for players worldwide, allowing each user to find joy and entertainment in our games.